Troubleshooting Methodology

1. Identify the Problem
2. Develop a Theory
3. Test the Theory
4. Plan of Action
5. Implement the Solution
6. Verify System Functionality
7. Document the Issue

https://www.comptia.org/blog/troubleshooting-methodology

https://www.comptia.org/content/guides/a-guide-to-network-troubleshooting

A+ Core 1: Hardware (Laptops, Desktop, Mobile) and Network Troubleshooting:

Professor Messer’s A+ 220-1101 Free Training Course Playlist

A+ Core 2: Software (Windows & Mobile OS) Troubleshooting, Security and Op Procedures:

Professor Messer’s A+ 220-1102 Free Training Course Playlist

Windows Run Shortcut Commands

Group Policy editor

Centrally manage users and systems
– Policies can be part of Active Directory or a local system

Local Group Policy
– Manages the local device

gpedit.msc

Group Policy Management Console
– Integrated with Active Directory
– Powerful system management

gpmc.msc